Open-Air Center Cuts Night Security Spend 35% While Reducing Vandalism
Open-Air Shopping Center • Los Angeles, CA • 450,000 sq ft
The Challenge
- Frequent after-hours trespassing and vandalism incidents
- High guard costs with limited overnight coverage
- No video documentation or incident reporting system
- Difficulty coordinating response across large property
The Solution
AGS Protect installed 24 AI-enabled cameras at entry points and high-risk zones, integrated with our 24/7 monitoring center. We eliminated 2 of 3 overnight guard posts and replaced them with scheduled mobile patrols (3x per night) and real-time camera monitoring. When the AI detects motion after hours, our operators verify the threat within seconds and either dispatch our mobile unit or use audio talk-down to deter trespassers. The remaining on-site guard now focuses on customer-facing duties during peak hours.
The Results
Within 90 days, vandalism incidents dropped 72% as word spread about active monitoring. The property manager reports better sleep knowing every alert is verified and documented. Total security costs decreased 35% compared to the previous 3-guard model, while coverage actually expanded to 24/7 with faster response times. Insurance premiums decreased after demonstrating the enhanced security measures and incident documentation system.
Evidence & Documentation
Redacted video screenshot showing trespasser detection
GPS patrol route verification map
Incident packet example with timestamps
Monthly analytics dashboard showing incident trends
“We were skeptical about reducing guard posts, but AGS showed us the data. Now we have better coverage, real documentation, and significant cost savings. The talk-down feature alone has prevented dozens of incidents.”
Sarah Martinez, Property Manager
Major LA Retail Center
Financial Impact
The hybrid model cost $8,500/month vs. the previous $13,000/month for three overnight guards. Equipment installation ($22,000) was amortized over 24 months. Break-even occurred at month 5, with annual savings of $54,000 plus reduced liability exposure from better incident documentation.
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