Frequently Asked Questions

Clear answers on hybrid security—coverage, SLAs, pricing, privacy, and implementation.

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UL-827 aligned

BSIS-licensed

LA & OC coverage

≈15-min patrol SLA

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General Questions

Learn the fundamentals of hybrid security and how it compares to traditional guarding.

Technical & Integrations

Questions about camera compatibility, system integration, and technical capabilities.

Operations & SLAs

Understanding response times, patrol schedules, and service level agreements.

Privacy, Security & Compliance

Data protection, licensing, certifications, and regulatory compliance.

Pricing & Contracts

Transparent pricing, contract terms, and return on investment.

Implementation & Change Management

Deployment process, timeline, and integrating hybrid security into your operations.

Still have questions? We'll map your sites, SLAs, and a hybrid mix you can compare line-by-line.

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Frequently Asked Questions

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General Questions

What is hybrid security?

What problems does hybrid security actually solve vs. guard-only?

Where do you operate?

Can you start with a pilot?

Technical & Integrations

Can you reuse our existing cameras and access control?

What happens if a camera or the internet goes down?

Do you integrate with our ticketing or SIEM?

Operations & SLAs

How fast do you verify and respond?

How often do you conduct virtual tours?

What does an incident packet include?

Privacy, Security & Compliance

Are you UL-827 aligned and BSIS-licensed?

How do you protect evidence and personal data?

Do you operate drones?

Pricing & Contracts

How much can we save with hybrid security?

What's included in the monthly fee?

Do you charge setup fees?

Contract terms?

Implementation & Change Management

How disruptive is the install?

How do you match the "right" officers to our site?

Still have questions? We'll map your sites, SLAs, and a hybrid mix you can compare line-by-line.